General Functions The position involves providing various services to walk in and renewal by mail customers. The employee performs all clerical duties involved in the preparation, processing and fee collection efforts for vehicle registration and titling, vessel registration and titling, disabled persons parking placards, sales tax, property tax, tangible personal property tax, local business tax renewals, issuance of Florida driver licenses and hunting and fishing licenses. Work requires review of documents, data entry and money collection within established balancing procedures and is performed under the general direction of appropriate staff. Management evaluates performance based on accuracy, efficiency, and overall customer satisfaction.

Representative Duties / Assignments Tag and Title Work: The Customer Service Specialist I performs responsible clerical work receiving payments for new and renewal tags and titles for vehicles and vessels. Reviews proof of ownership and insurance documents, issues proper license plate, FL numbers or decals and collects the requisite fees. Employee must maintain accurate assigned inventory. Assists the public in completion of forms for application for Florida title on vehicles/vessels previously titled outside of the state. Physically verifies vehicle identification numbers, confirms proof of insurance and keys in the appropriate codes and tag designations. Processes initial and renewal applications for issuance of temporary and permanent disabled persons parking placards.

Issuance of Florida Driver Licenses and identification cards: Operates a computer to issue new and renewal Florida driver licenses or identification cards to customers. Responsible for verification of identity, basic visual competency, and residency status. Responsible for the collection of monies, proper camera operation and specific data entry as required by the State of Florida Department of Highway Safety and Motor Vehicles. May be required to conduct road tests.

(Note: The foregoing description of duties is illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position, if the work is similar, related to or a logical assignment to the position. Depending on the particular agency of the Motorist Services Division to which they are assigned, individual employees may perform all or any of the duties described above. Examples of duties contained herein are not the sole criteria used in establishing pay ranges. This job description does not constitute a written or implied contract of employment.)

Physical Requirements Physical requirements of this position include the following: While performing the duties of this job, the employee is required to have the ability to stand, walk, or sit for long periods of time. The ability to periodically bend, kneel, crouch/squat, and manipulate (lift, carry, move) light to medium weights of 10 – 50 pounds. Requires good hand-eye coordination, arm, hand, and finger dexterity, including ability to grasp, and visual acuity to use a keyboard and computer. The employee frequently is required to sit, reach with hands and arms, talk, and hear.

Minimum Qualifications Graduation from high school or equivalent and completion of probationary period. Must satisfactorily complete a written examination of skills and abilities. Must maintain a valid Florida Driver License.

ATTENDANCE IS REQUIRED